Frequently Asked Questions

Yes. MidwifePlus verifies the identity, Nursing and Midwifery Council (NMC) registration status, and key professional credentials of all independent midwives before they join our platform.

As independent practitioners, midwives are solely responsible for the care and services they provide. MidwifePlus does not supervise, manage, or assess their clinical practice. To promote transparency and help families make informed decisions, we encourage clients to provide feedback following their appointments. Client reviews and feedback contribute to maintaining a trusted and accountable community of independent midwives.

Yes. You can browse independent midwife profiles, learn about their experience, services, availability, and client feedback, and express interest in the midwife(s) you feel are the best fit for your needs.

Independent midwives can also review service requests and express interest in supporting a client. When there is mutual interest, MidwifePlus facilitates the introduction, allowing both parties to discuss care requirements, availability, and fees directly before proceeding.

Clients do not pay any fees to use the MidwifePlus platform.

Once you have connected with an independent midwife, all fees for services are agreed and paid directly between you and the midwife. MidwifePlus does not set, collect, process, or hold payments for midwifery services and is not a party to any payment arrangement between clients and independent midwives.

MidwifePlus operates a token-based platform for independent midwives, who purchase tokens to access client contact details and connect with potential clients.

Yes. MidwifePlus takes data privacy and security seriously and stores personal information using appropriate security measures.

Your information will only be used to operate the platform, facilitate connections between clients and independent midwives, and comply with legal or regulatory requirements. Client contact details are only shared with an independent midwife where there is a legitimate platform purpose, such as facilitating a connection following an expression of interest through the MidwifePlus platform.

For more information about how we collect, use, store, and share personal information, please refer to our Privacy Policy.

Cancellation and rescheduling arrangements are made directly between you and your independent midwife and are subject to the midwife's individual terms, availability, and cancellation policy.

MidwifePlus is not a party to service agreements between clients and independent midwives and does not determine cancellation fees or refund policies. We recommend discussing cancellation and rescheduling terms with your chosen midwife before confirming any services.

For assistance with your MidwifePlus account, website access, technical issues, or general platform enquiries, please contact the MidwifePlus support team via the Contact Us page.

If your enquiry relates to an independent midwife's services, fees, availability, appointments, cancellations, professional practice, advice, care provided, or any clinical matter, you should contact the independent midwife directly. Independent midwives operate as separate and independent practitioners and are solely responsible for the services they provide and their communications with clients.

MidwifePlus operates solely as a marketplace that facilitates connections between clients and independent midwives and does not provide, supervise, manage, or control the services delivered by independent midwives.

If you have concerns about the services provided by an independent midwife, you should raise those concerns directly with the midwife in the first instance where appropriate.

Independent midwives are solely responsible for the services they provide and for addressing any concerns relating to their professional practice, advice, or care. Depending on the nature of the concern, you may also wish to contact the appropriate professional, regulatory, safeguarding, or legal authority.

MidwifePlus is not a healthcare provider and does not investigate, determine, or resolve complaints relating to clinical care. However, clients are encouraged to provide honest feedback about their experience through the MidwifePlus platform. Such feedback helps promote transparency and informs other users but does not form part of a formal complaint or regulatory process.