Organisation: Shelter – The National Campaign for Homeless People Limited Organisation type: Registered charity Registered charity numbers: 263710 (England and Wales); SC002327 (Scotland) Company number: 01038133 Get help: https://england.shelter.org.uk/get_help Emergency helpline: https://england.shelter.org.uk/get_help/helpline Emergency housing guidance: https://england.shelter.org.uk/housing_advice/homelessness/emergency_housing_from_the_council/how_to_get_emergency_housing Telephone: 0808 800 4444 Helpline hours: Monday–Friday, 8 am–5 pm, excluding bank holidays. Other contact options: Webchat for eligible urgent housing enquiries. Geographic coverage: England for the listed advice service. Separate services are available through Shelter Scotland; Shelter Cymru is a separate organisation covering Wales. Cost: Free housing information, emergency telephone advice and eligible local services. Eligibility: People in England experiencing housing problems. The emergency helpline prioritises people who are homeless, have nowhere to stay, face harm or abuse at home, or risk losing their home within two months. Access: Self-referral through the emergency helpline, online advice, webchat and available local services. Accessibility: Telephone interpreting, webchat and Relay UK options. Resource type: Housing insecurity, homelessness prevention, eviction, tenancy rights, unsafe housing, housing discrimination and emergency accommodation guidance. Source workbook: MidwifePlus Public Resource Directory Listing ID: MP-045 Source checked: 10 November 2026 Next suggested review: May 2027 Editorial status: Independently researched for directory listing Partnership status: Independent signposting; no partnership implied.